Privacy Policy
Privacy Policy
Terra Crest Property Management (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information through our website www.terracrestpm.com in accordance with the Personal Information Protection Act (British Columbia) (“PIPA”).
By using our website, you acknowledge the practices described in this Privacy Policy.
- Personal Information We Collect
When you use our website, we may collect the following personal information that you voluntarily provide through our Contact Us form:
- Name
- Email address
- The contents of your message or inquiry
We may also automatically collect limited technical information when you visit our website, including:
- IP address
- Browser type and version
- Device information
- Pages visited
- Date and time of your visit
- Referring website
This information helps us improve the operation and security of our website.
- Why We Collect Your Information
We collect personal information only for purposes that a reasonable person would consider appropriate in the circumstances, including to:
- Respond to your inquiries
- Provide information about our rental properties
- Schedule property viewings
- Communicate with you regarding your inquiry
- Maintain records of communications
- Protect the security of our website
- Meet legal or regulatory obligations
We do not sell your personal information.
- Consent
By submitting your personal information through our website, you consent to our collection, use, and disclosure of your information for the purposes described in this Privacy Policy.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may limit our ability to respond to your inquiry or provide requested services.
- Disclosure of Personal Information
We do not disclose your personal information except:
- to service providers who assist us in operating our website or email systems and who are required to protect your information;
- where required or authorized by law;
- to protect our legal rights or property; or
- with your consent.
We do not share or sell personal information for advertising or marketing purposes.
- Retention of Personal Information
We retain personal information only as long as reasonably necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, or enforce our legal rights.
When personal information is no longer required, we will securely destroy or anonymize it in accordance with our record retention practices.
- Protection of Personal Information
We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, or destruction.
While we take reasonable steps to safeguard information, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
- Cookies and Website Analytics
Our website may use cookies or similar technologies to improve user experience, maintain website functionality, and understand how visitors use our website.
You can control or disable cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.
If we use website analytics services, the information collected is used in aggregate to help improve our website and services.
- Third-Party Service Providers
Our website may rely on third-party providers for website hosting, email delivery, security, or technical support.
These providers may have access to personal information only as necessary to provide services on our behalf and are expected to protect the confidentiality and security of that information.
Some service providers may store or process information outside British Columbia or Canada. Where this occurs, personal information may be subject to the laws of the jurisdiction where it is processed.
- Your Rights
Subject to applicable law, you may request to:
- access the personal information we hold about you;
- request correction of inaccurate or incomplete personal information; and
- inquire about how your personal information has been used or disclosed.
We may request sufficient information to verify your identity before responding to your request.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website functionality.
- Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, please contact:
Terra Crest Property Management
Email: info@terracrestpm.com